Privacy Policy
How Colournostics collects, uses, stores and protects personal information across this English learning portal, product checkout and online training access.
Who we are
Our website address is: https://en.colournosticshosting.com.
This website is the English Colournostics learning and product portal. It provides access to Colournostics products, online modules, learning resources, checkout, customer accounts and course-related support.
Colournostics also operates related websites and learning portals, including:
What personal data we collect and why we collect it
We collect personal information only where it is needed to provide our services, process orders, provide access to online learning, manage customer accounts, respond to enquiries, improve the website, or communicate with people who have chosen to hear from us.
This may include your name, email address, phone number, billing address, shipping address, order details, course access information, account login details, message details and technical information such as your IP address, browser type and website usage data.
Customer accounts and course access
If you create an account or purchase a Colournostics product through this learning portal, we collect the information needed to manage your account, process your order, provide course access and support your learning journey.
This may include your login details, course enrolments, module access, order history and account preferences.
Website administrators may be able to view and manage account information where required for support, administration, order processing or course access.
Purchases and checkout
When you purchase a product through this website, we collect information required to process your order and provide the product or service you have purchased.
This may include your name, email address, billing address, shipping address, order details, product selection, payment status and customer notes.
Payments are processed through third-party payment providers. We do not store full payment card details on this website.
Physical product delivery
Some Colournostics products include physical items that may need to be couriered or delivered to you.
Where physical delivery is required, we may collect and use your shipping details to dispatch your order and communicate with delivery or fulfilment providers.
Contact forms and support enquiries
When you contact us through a form or support channel on this website, we collect the information you provide, such as your name, email address, subject and message.
We use this information to respond to your enquiry, provide customer support and keep appropriate records for administrative and service purposes.
Newsletter and email updates
If you subscribe to updates, purchase a product, download a resource, or ask to receive emails from Colournostics, we may collect your name and email address.
We may use this information to send relevant updates, resources, product information, learning-related communications and customer service messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Cookies
This website may use cookies to help the site function correctly, improve performance, remember preferences, support security, manage checkout, keep you logged in, provide access to courses and improve the user experience.
Strictly necessary cookies, such as those used for website security, shopping cart functionality, checkout, account login and course access, may be set because they are needed for the website and learning portal to function correctly.
When required, we use a cookie consent banner to ask for your permission before setting non-essential cookies, such as analytics, marketing or third-party media cookies. You can accept, reject or manage your cookie preferences through the banner.
You can also control or delete cookies through your browser settings, although some parts of the website, checkout or learning portal may not function correctly without them.
Analytics
We may use analytics tools, such as Google Analytics or similar services, to understand how visitors use our website and learning portal.
These tools may collect information such as pages visited, device type, browser type, approximate location, referral source and time spent on the site.
We use this information to improve our website, products, course content, checkout process and user experience.
Embedded content from other websites
Pages, courses or product resources on this website may include embedded content, such as videos, images, forms or other resources from third-party websites.
Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Examples may include video platforms, payment providers, analytics providers, email marketing services and learning platform tools.
Media
If you upload images or files to the website, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors or authorised users may be able to download and extract location data from images.
Who we share your data with
We do not sell your personal information.
We may share personal information with trusted third-party service providers where needed to operate this website, manage customer accounts, process orders, deliver products, provide course access, send emails, improve security, monitor analytics, or comply with legal obligations.
These providers may include website hosting providers, payment providers, email marketing platforms, analytics services, learning platform providers, courier or delivery services, website security tools, spam protection services and backup providers.
How long we retain your data
We retain personal information only for as long as needed for the purpose it was collected, including to provide services, manage accounts, process orders, provide course access, meet legal or tax requirements, resolve disputes and maintain business records.
Order records and account information may be retained for legal, accounting and customer support purposes.
Course access records may be retained while your account remains active or while lifelong access is provided.
Contact form submissions and customer service enquiries may be retained for administrative and support purposes.
Newsletter subscriber information is retained until you unsubscribe or ask us to remove it.
What rights you have over your data
You can request access to the personal information we hold about you. You can also ask us to correct, update or delete your personal information, subject to any legal, administrative or account-related obligations that require us to keep certain records.
You can unsubscribe from marketing emails at any time.
To make a privacy request, contact us using the details below.
Where your data is sent
Information collected through this website may be processed by third-party services used for website hosting, spam protection, analytics, email delivery, payment processing, security, backups, checkout and online learning access.
Some of these services may process information outside your country of residence.
How we protect your data
We take reasonable steps to protect personal information from unauthorised access, misuse, loss, disclosure or alteration.
These steps may include secure website hosting, SSL encryption, password-protected administration areas, limited access to personal information, website security tools, backups, software updates and secure payment processing through trusted third-party providers.
What data breach procedures we have in place
If we become aware of a data breach that may affect your personal information, we will investigate the issue and take reasonable steps to limit any harm. Where required, we will notify affected users and/or relevant authorities.
What third parties we receive data from
We may receive limited information from third-party services connected to our website, email systems, analytics tools, payment providers or learning platforms.
This information is used to operate the website, process orders, provide course access, respond to enquiries and improve our services.
Automated decision making and profiling
We do not use personal information for automated decision making that produces legal or similarly significant effects.
We may use basic analytics, email segmentation or website usage information to understand visitor interests and improve communications.
Contact information
For privacy-related questions or requests, please contact:
Colournostics
Email: info@colournostics.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.